FAQ'S RIA Menorca

EXCHANGES AND RETURNS

  1. CAN I CANCEL MY ORDER?
  2. Yes, always provided that you notify us in advance of the cancellation of your order before we ship it to you.
  1. CAN I EXCHANGE MY ORDER?
  2. Currently, Ria Menorca does not offer an exchange service. However, if you are not happy with your abarcas, you can process a new order and return the original pair.
  1. HOW DO I RETURN AN ORDER?
  2. Please find all return process information ​here.
  1. WHEN WILL I RECEIVE MY REFUND?
  2. We will refund you the amount paid through the same method of payment that you used for the original purchase within 7 calendar days from the date that we receive the returned items.

SHIPPING

  1. WHEN ARE THE ORDERS PROCESSED?
  2. Ria Menorca processes shipping from Monday to Friday (except for Public Holidays), and deliveries are made on working days.

    Orders received before 15.00 pm will be shipped on the same day, and any made after 15.00 pm will be shipped the following day.

  1. WHEN WILL I RECEIVE MY ORDER? HOW MUCH IS THE SHIPPING?
  2. You will find all information regarding orders (delivery dates, transport agencies, cost etc) in the section “Shipping, exchanges and returns” on our website.
  1. CAN I TRACK MY ORDER?
  2. Yes, we’ll send you your tracking code as soon as the order leaves the factory so that you can follow the shipping details at all times.
  1. YOU CURRENTLY DO NOT SHIP TO MY COUNTRY. HOW CAN I HAVE MY MENORCAN ABARCAS SHIPPED?
  2. If your country is not listed on our site, we’re sorry but you can’t buy our Menorcan abarcas online through us. We hope to be shipping them all over the world very soon.

METHODS OF PAYMENT

  1. HOW CAN I PAY FOR MY ORDER?
  2. You can pay in a completely secure manner by credit card or through Paypal.
  1. HOW CAN I USE ANY PROMOTIONAL CODES?
  2. If you have a promotional code, copy and paste it in the promotional code section during your payment process and the discount will be applied automatically.

    Please keep in mind that you can only use a promotional code once and for one sole purchase.

  1. WHAT SHOULD I DO IF MY ORDER HAS BEEN REJECTED?
  2. First, try and process the purchase again, ensuring that you have entered all the correct payment and order details?

    If none of our payment methods work for you, please contact our store (shop@ria.es).

SIZE GUIDE

  1. WHAT’S MY SIZE?
  2. Check your size in abarcas here.
  1. WHY DO DIFFERENT MODELS OF THE SAME SIZE FIT DIFFERENTLY?
  2. Everyone’s feet are unique, but here at Ria we always try to ensure that our sandals are as consistent in size as possible despite our extensive range of different models. However, variations of design, construction and the materials used may affect sizing. Our avarcas are all handmade, which occasionally makes a difference too. For example, a patent leather sandal may seem tighter than the same model made in soft suede; it all depends on the stretch of the material and how your foot adapts. Generally speaking, as leather is a natural material, it tends to gradually soften and stretch a little.

  1. WHERE CAN I FIND ABARCAS FOR CHILDREN WHO TAKE BETWEEN SIZE 35 AND 38?

  2. Please check out our website to discover Menorcan RIA abarcas for all ages and sizes.

    For babies and toddlers, take a look at our baby abarcas section for footwear ranging from size 16 to 25 and our children’s abarcas section for size 26 to 34.

    For children who take size 35 to 38, please check out our women’s section which goes from size 35 to 42. This is because we use the same lasts for children and women’s abarcas, so you will find suitable models and sizes for your child here. Our men’s abarcas go from size 39 to 52, and the lasts are wider, making them suitable for tall boys with fast-growing feet.

GUARANTEE

  1. WHAT DO I DO IF I HAVE A PROBLEM WITH MY ABARCAS?
  2. If you purchased your abarcas online, please send an email to shop@ria.es. If you purchased at one of our stores, you should contact them to resolve the issue.
  1. DO I HAVE A GUARANTEE FOR MY ABARCAS?
  2. Yes, always providing that the cause can be proved to be as a result of a manufacturing fault.

    Any abarcas found to be damaged as a result of wear and tear are excluded from guarantee rights.

  1. ARE THE ITEMS THAT I’VE ORDERED THE SAME AS THE ONES THAT FEATURE IN THE PHOTOS?
  2. Yes, you’ll receive the same items shown in our photos, but please keep in mind that the colour of the leather may vary slightly in tone from the one seen on your device’s screen.

CARING FOR YOUR MENORCAN ABARCAS

  1. HOW DO I CLEAN MY RIAS?
  2. Each abarca is different and require different care depending on the material it is made with. It’s important to dry them in the shade as they can wrinkle or lose their shape with the sun. Here are some cleaning tips for each type of material:​

    Patent Leather:

    Clean with a cloth to avoid scratches.

    If necessary, you can moisten the cloth with a little water and gently wipe over the leather. Use a clean and dry cloth to get rid of excess water.

    Gently polish to restore the shine.

    Leather:

    Use a damp cloth and neutral soap.

    Split leather

    Dry clean with a sponge and dust repellent spray.

    Synthetic:

    Use a damp cloth and neutral soap.

In order to comply with Article 10 of Law 34/2002 for Information Society and Electronic Commerce Services, we shall inform the Users of the following data:

Company Name: Ria Menorca Ratail S.L.U.

Company Address: C/ Dels Trencadors, 25, 07750 - POIFE - Ferreries - Menorca - Illes Balears - Spain

Tax Identification Number: B57940488​

Telephone: 971374207- 971373070​

E-Mail: lopd@ria.es

Website: https://www.ria.es

Registration Data: Registered in the Mercantile Registry of Menorca, Folio 54 of Volume 152, of companies, Sheet nº IM-6258, Inscrip. 1st Menorca, 03-12-2015

Purpose of the contract

​Ria Menorca Ratail S.L.U. (hereinafter the Provider),as a responsible entity for the website, provides this document to the Users, which regulates the use of the website https://www.ria.es, by which we intend to comply with the obligations set forth in the Law 34/2002 for Information Society and Electronic Commerce Services (LSSICE or LSSI), as well as informing all Users about the conditions of use of the website.

Through the Web, ​Ria Menorca Ratail S.L.U. provides users with access to and use of different services and content made available through the web.

Any person accessing this website assumes the role of User (hereinafter, the User), which consequently implies full and unreserved acceptance of each and every one of the provisions included in this legal notice, as well as any other legal provisions that are of application

As a User, you have to carefully read this Legal Notice for all and any of the occasions that you access the web, as there may be modifications ,being that the provider reserves the right to modify any type of information that may appear on the web without having to pre-warn or to inform users of these obligations, being only enough the mere publication on the website of the Provider.

Conditions of access and use of the web

Free access and use of the web

The provision of services by ​Ria Menorca Ratail S.L.U., is free for all Users. However, some of the services rendered by the provider through the Web are subject to payment of a specific price through the general contract of conditions.

User registration

In general, the rendering of the Services does not require prior subscription or registration of Users. Even so, ​Ria Menorca Ratail S.L.U., conditions the use of some of the services only if the User has previously filled out the corresponding User registration form. Such registration shall be completed in the manner that is expressly indicated in the service section itself.

Accuracy and truthfulness of the information

All the information provided by the User must be accurate and truthful. For these purposes, the User guarantees the authenticity of the data provided through the forms for the subscription of the Services. The User is responsible to keep all the information provided to ​Ria Menorca Ratail S.L.U., permanently updated in a way that it reflects, at all times, their actual situation. In any case, the User will be solely responsible for false or inaccurate statements provided by them, as well as for the damages that may be caused to the provider or third parties as a consequence.

Minors

For the use of the services, minors must always obtain previous consent of their parents, guardians or legal representatives, who are ultimately responsible for all acts performed by such minors under their care. They are also responsible for determining the specific contents to which minors access, that is, in the event a minor access unsuitable content via the Internet, they will have to establish mechanisms in their computers, in particular computer programs, filters and blocks, which are intended to limit the available contents and, in spite that they are not infallible, they are of special utility to control and to restrict the materials to which minors can be exposed.

Obligation to make a correct use of the web

The User agrees to use the Website in compliance with the Law and this Legal Notice, as well as in accordance to morality and good customs. For this purpose, the User shall refrain from using the page for purposes that are unlawful or prohibited, and / or injurious to the rights and interests of third parties, and / or that in any way may damage, disable, overburden, deteriorate or prevent the normal use of computer equipment or documents, files and all kinds of content stored on any computer equipment of the provider.

As a particular indication but not limited thereto, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software and, in general, any kind of material that:

Exclusion of guarantees and liability

The Provider is exempt from any and all liabilities arising from the information published on our website, provided that this information has been manipulated or introduced by a third party.

This website has been revised and tested to work properly. In principle, its correct operation can be guaranteed 365 days a year, 24 hours a day. However, the Provider does not rule out the possibility that there may be certain programming errors, or that there are causes of force majeure, natural disasters, strikes, or similar circumstances that could make it impossible to access the website.

​Ria Menorca Ratail S.L.U., does not grant any guarantee and is not liable, in any case, for any and all damages of any kind that may arise from the lack of availability, maintenance and effective operation of the website or its services and contents; of the existence of viruses, malicious programs or harmful contents; of the illicit, negligent, fraudulent use or contrary to this Legal Notice and conditions of use; or the lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and motions available to users on the website.

The provider is not liable under any circumstances for any and all damages that may arise from the illegal or improper use of this website.

Cookies

The provider's website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the Website. The cookies that are used have, in any case, a temporary nature, with the sole purpose of making navigation more efficient, and they are to disappear once the user's session ends.

Under no circumstances the cookies will be used to collect personal information.

For more information, see our Cookies Policy.

Links

From the website, you may be redirected to third-party content. Since it is not always possible to control the content entered by third parties, ​Ria Menorca Ratail S.L.U., does not assume any liability regarding these contents. In any case, the Provider states to undertake the immediate withdrawal of any content that may contravene national or international laws, morality or public order, also proceeding to the immediate withdrawal of the redirection to these websites, as well as informing the competent authorities of the content in question.

The Provider is not responsible for the information and stored content that may be included but not limited to forums, chats, blog generators, comments, social networks or any other means that allow third parties to independently publish content of the website of the provider. However, and in compliance with the provisions of art. 11 and 16 of the LSSICE (Information Society and Electronic Commerce Law in Spain), the Provider undertakes to be available for all users, authorities and security forces, as to actively collaborate in the withdrawal or, when necessary, the blocking of all content that may affect or contravene the national, or international laws, rights of third parties or for the purposes of morality and public order. In the event that the user considers that there may be some content that could be susceptible to this classification, they shall notify the administrator of the website immediately.

Personal data protection

The provider is deeply committed to compliance with personal data protection regulations and guarantees full compliance with the obligations set forth in said regulations, which also includes the implementation of the established security measures in both the European Data Protection Regulation and the Spanish regulations on data protection. For more information, see our Privacy Policy.

Social networks

We inform you that ​​Ria Menorca Ratail S.L.U., may be present in social networks. The processing of the data that the users include in social networks [by becoming followers of the provider in the social networks (and / or realizing any link or connection action through these)] will be governed by this section, as well as by the conditions of use, privacy policies and regulations for access and use of the social networks in question and are previously accepted by the user.

​Ria Menorca Ratail S.L.U., will process your data in order to inform you of the activities, products or services of the provider through these social networks, as well as for any other purpose that the Social Networks regulations allow, but will not be responsible for their Privacy Policies.

The following content publications are prohibited:

Also, ​Ria Menorca Ratail S.L.U., reserves the right to remove, without prior notice from the website or the corporate social network, those contents that are deemed inappropriate.

Intellectual and industrial property

The website, including but not limited to the programming, editing, compilation and other elements necessary for its operation, the designs, logos, texts, photographs and / or graphics are all property of the Provider or, if necessary, its use is based upon a license agreement or express authorization from behalf of the owner(s). All the contents of the website are duly protected by the rules of intellectual and industrial property.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, distribution and public communication require prior written authorization from the Provider. Any use that is not previously authorized by the Provider will be considered a serious breach of the intellectual or industrial property rights of the owner(s).

The designs, logos, texts and / or graphics that are unrelated to the provider and that may appear on the website, are property of their respective owners, being themselves responsible for any possible dispute that may occur in their regard. In any case, the Provider has express and prior authorization from such owners.

The Provider acknowledges, in favor of the owners, their corresponding industrial and intellectual property rights, by which their mentioning or appearance on the website, does not imply the existence of any rights or any liability of the Provider on them, as well as endorsement, sponsorship or recommendation by the same.

To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you may communicate with the Provider through the contact email above.

Applicable law and jurisdiction

For the resolution of disputes or issues related to this website or the activities that are developed therein, they shall be governed by the laws applicable in Spain, to which the parties expressly submit, being the Courts of ​Ria Menorca Ratail S.L.U., as the competent entities that shall resolve all disputes that derive or are related to the use performed by such parties.