Shipping, Returns and Waivers

SHIPPING​

Ria Menorca processes shipping from Monday to Friday (except for Public Holidays), and deliveries are made on working days. Orders received before 14.00 pm will be shipped on the same day, and any made after 14.00 pm will be shipped the following day.

Current regions that we ship to in Spain are:

  • Mainland Spain, Balearic Islands

    Shipping will be through the transport agency MRW at a cost of €3.50 for Standard Shipping (delivery in 48-72 hours) or €10 for Express Shipping (delivery in 24 hours).
    Orders of over €60 are free of shipping charges.
    If you are not at your address when MRW come to deliver your parcel, they will try to leave you a note and contact you to arrange another suitable delivery time.

  • Portugal
    Shipping will be through the transport agency SEUR at a cost of €3.50, with delivery in 48-72 hours.
    Orders of over €60 are free of shipping charges.

  • Canary Islands​
    ​Your parcel will be sent by post for a flat fee of €15, regardless of the value of your purchase.
  • Rest of Europe

    Your parcel will be shipped by the transport agency DHL or FEDEX at a cost of 5 to 30 euros, depending on the specific country or service.
    Orders of over €80 are free of standard shipping charges. **
    **Except: Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Monaco, Romania, Iceland, Liechtenstein, Norway, San Marino, Switzerland, Cyprus, Denmark, Finland, Malta, Sweden.

  • Other zones (South America, Central America, North America, Canada)
    Your parcel will be shipped by the transport agency DHL at a cost of 10 USD, regardless of the value of your purchase.

RIA Menorca is not responsible for the Courier Delivery Schedules. Orders are not delivered on public holidays.

Exceptional circumstances may result in your order not arriving on time, such as promotional periods, unexpected events, system updates or force majeure circumstances.

RETURNS​

Our returns policy is for 30 days only. If you go over this period of 30 days, we regret to inform you that we will not be able to offer you a refund.

In order for Ria Menorca to accept returns, the following requirements must be met:

  1. The item must not have been used.
  2. The item must not have suffered any damage due to inappropriate use.
  3. The item must be returned in the same condition that it was delivered to you: in its original box with all contents as they were (stickers or any other elements that were inside).

RIA Menorca reserves the right to refuse a refund if the previously described conditions are not complied with.

If a refund is refused, customers have 3 months to collect and/or request the return of their order, with all shipping at their expense. In the event of it not being collected after 3 months, the package shall be donated to a charity.

Returns in Mainland Spain, Balearic Islands and Portugal

In order to process the return of an item, you must complete the form on this page. As soon as we have received the form containing all the required information, we’ll send a courier to collect your parcel from the address supplied.

Please ensure that the items to be returned are either in the original or a similar box to the one sent and wrap the parcel securely.

We shall refund the customer the corresponding amount (including standard shipping costs from the original purchase). Once we have received the parcel and checked that all the items are in perfect condition, we shall refund the amount paid for the returned items through the same payment method used for your purchase within 7 calendar days.

Returns from other areas

Customers must handle the entire return process by completing the Returns Form on this page and sending it to us.

Therefore, you must complete the Returns Form and then return the goods using a shipping method of your choice. Any costs and risks related to the return shall be the customer’s responsibility, who should ensure that the goods are in perfect condition and that the parcel is sent by secure means. Customers must pay shipping costs for returns.

Please ensure that the items to be returned are either in the original or a similar box to the one sent and wrap the parcel securely.

We shall refund the customer the corresponding amount (including standard shipping costs from the original purchase). Once we have received the parcel and checked that all the items are in perfect condition, we shall refund the amount paid for the returned items through the same payment method used for your purchase within 7 calendar days.

Faulty product

In the unusual event of a faulty product, we will check its condition and have it repaired in our factory if necessary, or replace your product at no charge. If we cannot supply the product, we will refund the amount paid.

RIGHT OF CANCELLATION

You have the right to cancel your order for any reason within 14 calendar days after you received the order.

The cost of shipping items back to RIA Menorca is payable by the customer.

We shall refund the customer the corresponding amount (including standard shipping costs from the original purchase). Once we have received the parcel and checked that all the items are in perfect condition, we shall refund the amount paid for the returned items through the same payment method used for your purchase within 7 calendar days.

Return and waivers form

I accept the privacy policy

The communication sent will be incorporated into a file for which RIA Ria Menorca Retail S.L.U., is responsible. This communication will be used exclusively to process your data to meet your request, always in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD), and), on personal data protection. Your data will not be communicated (shared with) to third parties, except by legal obligation, and will be maintained as long as you do not request a cancellation.

At any time you can exercise the right of access, rectification, portability and opposition, or if applicable, the limitation and/or cancellation of the processing, providing it in writing, indicating your personal data to C/ Dels Trencadors, 25, 07750 - POIFE - Ferreries - Menorca - Illes Balears - Spain or via email to lopd@ria.es.